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About Course

Managing difficult conversations with colleagues and parents in early childhood settings can be challenging. During this course, learners will acquire knowledge and skills about the guiding principles, key ideas, and practical strategies to defuse tense situations, manage uncomfortable or difficult conversations, and/or communicate concerns confidently and effectively with colleagues and parents.


 Note: This course will be conducted via online learning until further notice.

Learning Outcomes

At the end of the course, learners will be able to:

  • understand and recognise the issues related to difficult conversations; 
  • ​identify the possible causes of tensions and concerns between colleagues and/or parents in an early childhood setting; 
  • reflect on one’s communication disposition and recognise how this affects the way he/she responds to difficult conversations; 
  • apply effective communication strategies to handle difficult or uncomfortable conversations with colleagues; and
  • apply effective strategies to defuse tense situations or communicate concerns with parents.

Entry Requirements

This course is for individuals who meet the following criteria: 

  • Have completed an ECDA-recognised certificate or diploma in early childhood care and education.

  • Be ECDA-certified as an EY1/EY2/L1/L2 teacher.

  • Currently employed in a childcare centre registered or licensed with ECDA.

Upon Completion

Upon completion of the course, you will be awarded a Certificate of Attainment from the Early Childhood Development Agency (ECDA).

Course Schedule

Open For Application Soon


Day & Time


Upcoming Intakes

8 hours

1 weekday:

8.30am – 5.30pm

NIEC (City)


Register your interest

Please note:

  • Course schedule and venue are subject to changes. NIEC reserves the right to reschedule/cancel any programme and amend information without prior notice.
  • Classes will only commence if the minimum class size is met. A confirmation email will be sent to you at least 3 weeks before course commencement.

Have questions? Connect with us!

Ms Tan Chu Yun

Phone: 6887 9579 (Mon - Fri, 9am - 4pm)